Returns & Warranty – VERGREENHARBOR

At VERGREENHARBOR, we’re committed to delivering exceptional quality in every piece of jewelry and accessory you receive. Shop with confidence knowing that our clear and customer-first return and warranty policy is here to support you every step of the way.

Returns Policy

  • 30-Day Return Window – Return any item within 30 days of delivery, no questions asked.
  • Condition – Items must be unused, in original condition, with all packaging, tags, and accessories intact.
  • Process – Initiate your return by contacting our support team with your order number and a brief description of the reason for return.
  • Refunds – Once your return is received and inspected, we’ll process your refund to your original payment method. Please note that original shipping charges are non-refundable.

Warranty Coverage

Every piece from VERGREENHARBOR comes with a limited warranty, depending on the product type, protecting you against defects in materials and craftsmanship.

Our warranty covers:

  • Flaws in metalwork, gemstone settings, or structural integrity
  • Issues with clasps, chains, or connectors due to manufacturing defects
  • Color fading or tarnishing not caused by normal wear or improper care

Our warranty does not cover:

  • Normal wear and tear, including surface scratches or minor discoloration over time
  • Damage from accidents, drops, or exposure to chemicals (e.g., perfumes, chlorine)
  • Improper cleaning, resizing, or unauthorized modifications

How to Claim

If you believe your item is covered under warranty, reach out to our team with your proof of purchase, clear photos of the issue, and a detailed description of the defect.

Depending on the situation, we may offer:

  • Replacement of the defective piece
  • Free repair or professional restoration guidance
  • Coordination with certified local jewelers for in-person service

Need Assistance?

Our dedicated support team is available to help with returns, exchanges, or warranty claims. For any inquiries about your order, visit our Contact Us page anytime. We’re here to ensure your experience with VERGREENHARBOR is seamless and satisfying.

Email: [email protected] | Phone: ((562) 257-8862